Payment Process

Why has the invoice not been paid?

We do our utmost to pay within 3 business days, however there may be reasons why this has not occurred

• • • The invoice was not sent to [email protected]
    • There are not enough funds in the correct category
    • The service you’re requesting payment for is not plan managed
    • Your plan has expired, and we haven’t been provided with a copy of your new plan
    • The service provider did not provide us with a BSB and account number for payment
    • The invoice was not approved in a timely fashion by the participant
    • The invoice was not fully compliant with minimum NDIS payment requirements and needed to be correct, causing a time delay
    • The NDIA has not fully paid out the invoice request and SMPM need to re-request
    • Public holidays

What are the minimum requirements needed on a Provider Invoice?

As per the ATO the minimum requirements on invoices received must include the following

• • • ABN number
    • A unique Invoice number
    • The NDIS participant’s name and NDIS number
    • The date the service was provided
    • A description of the service provided
    • Hourly rate charged (if appropriate)
    • The company’s contact details
    • Banking details

Invoice Templates

Should you require an Invoice Template, the following are available for download.
Invoice Template – GST Free (Use this template if your business is not registered for GST) 
Invoice Template – GST (Use this template if your business is registered for GST)